Everywhere you look, the competitive environment is more demanding than ever, which means that people at every level, and especially those on the front lines, have to be at their best, their most determined, every day. There’s no doubt that giving people raises can up their game. But if you truly want people to elevate their performance, you first have to build up their pride. It’s much more likely that people will do things in exceptional ways if they believe deeply in what they do.
- By Bill Taylor,
November 13, 2019